Conversations That Matter

Better Conversations, Better Outcomes.

Get a glimpse into what you’ll get out of this workshop:


“Conversation is a core business process”

Juanita Brown, Co-creator of The World Cafe



Meaningful and effective conversations, are, at their essence, what drives the performance and development of your people, your team and your culture. The ability to have the conversations that matter is an essential skill in today’s workplace.

If conversation is a core business process, we might as well pay attention to how we’re having those conversations.

The ‘Conversations That Matter’ workshop series is designed to help your leaders and managers have more high impact, high quality conversations with people that matter. They’ll have more robust, authentic conversations that empower people, accelerate learning and drive business results.

In practical, hands-on workshops, we’ll cover everything from the essentials to the tricky bits, including:

We’ll look at:

  • The impact of high quality conversations
  • Key elements of conversations that matter
  • Have levels of intention in conversation
  • Fostering a ‘growth mindset’
  • Powerful listening and questioning
  • Tapping into motivation
  • How to make feedback work
  • The courage to ‘call it’


How it works:

Conversations That Matter can be run over one day, over two half-days, or in three two hour sessions.  We work in a hands-on, small group workshop format, supported by an online curriculum, practical  application, on-the-job activities, and follow up.


Follow Up Video Series

We’ll provide the participants access to our online video series.  These are short videos going over the key ideas covered in the workshops.  A great way to remind them of what’s been discussed in the workshops and to bring them back up to speed in their coaching conversations.

There’s also a range of templates and tools available.


Question Cards

Participant materials include a set of Thought Provoking Questions Cards, which I created specifically for the Conversations That Matter workshops.  Perfect to use on the job.

Book Conversations That Matter for your organisation

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“Digby was engaged to bring a fresh, dynamic and engaging approach to how our people leaders guide, support and coach our staff to achieve. As a large conglomerate with a range of employees from call centre staff to engineers, Digby has been flexible and adaptable while at the same time able to provide consistent messaging and application to our challenge.  Conversations that Matter has engaged our staff with a new way of working and people leaders are integrating techniques to every day work including more robust conversations at performance reviews.”

Regina Tang, Senior HR Advisor at Todd Corporation

“Digby is an excellent facilitator and his Conversations that Matter workshop was great. Staff found it really helpful and it gave them insight into their own and others’ behaviours.
My team was able to easily put what they learnt into practice and become more effective, confident coaches.”

Deputy Chief Executive, Ministry for Pacific Peoples

“Digby’s Conversations that Matter programme has supported our leaders with, not only the skillset but, the mindset to see the value of taking a coaching approach to developing their people and strengthening the performance of their teams.  Digby brings energy that engages the participants and with such a depth of knowledge and insight is able to work with and address the needs of the individuals in the room while delivering the desired outcome.”

Stephanie White, Director Organisational Development Programmes, NZ Defence Force